Bought a course, clinic, or coaching? Those are covered by our
Refund and Cancellation Policy.
This page covers physical merchandise from our store only.
Made for you
Every item in our store is printed when you order it. For that reason we do not accept returns or
exchanges for size, color preference, or a change of mind.
If something arrives wrong
If your item arrives damaged, defective, or misprinted, we will make it right.
Tell us within 7 days of delivery by emailing support@ciwlearning.com with:
- a clear photo of the item and the problem,
- a short description of what is wrong, and
- your order number.
We will review it and, where the problem is ours or the printer’s, send a free replacement or
issue a refund.
Not covered
- Sizing chosen by the customer
- Change of mind or preference
- Sale or promotional items
Shipping and delivery
Delivery times are estimates and vary by region. We are not responsible for delays caused by
carriers or customs. If a package seems lost or badly delayed, contact us and we will help.
Customers in the United Kingdom and European Union
If you are a consumer in the UK or EU, you may have a legal right to cancel your order within 14
days of receiving it, without giving a reason. To cancel, email support@ciwlearning.com within that
period. Return the item unused within 14 days of telling us; unless the item was faulty, you pay the
return postage. We refund the price and standard delivery within 14 days of receiving the item back.
Nothing on this page limits your statutory rights.
Still need help?
Email support@ciwlearning.com and we will respond as soon as we can.